For information about payment features, you should use the payment questions form
There are many ways to access the payment form:
1.Access the form from within the game: Open the support contact form. When you reach “type of request“, select “payment problem”.
2.Access the form via your account in the banking area: Log in to your account in the banking area and click on “Support” in the menu. A link to the form will be displayed.
3.Access the form directly: Should you be unable to access your account, you can also reach the payment form by using the following link: https://ssl.bigpoint.net/paymentsupport/?action=userform&um=0&up=0&tid=0&lang=en
From there you'll choose "paysafecard" from the drop down. They will be able to provide you with the most accurate, up-to-date information.
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