If you cannot log in and need to contact the customer care team you can do so by clicking here.
If you can log in and need to contact the customer care team you can use the following instructions.
In your game page you click on the support tab to initiate a request.
Your contact form will appear in a box imediately for you to fill in.
To select the required problem.
Select the type of problem/issue from the drop down box, so it is forwarded to the correct team.
If you have a question about a payment, please select the menu entry "Payment problem". Your request will be processed immediately by our Payment Support team so that we can find a quick solution to your problem.
You email address should automatically be placed here for you. Ensure that it is the correct email, and one that you use.
Place all the information you can about your query in here.
This is generated for you to see.
Push the button and it will send your message.
Please enter the characters that are shown in the code box. This security code stops external programs from automatically sending mass e-mail requests.
After you have sent it it will give you this message.
You can go straight away to your email to see the instantaneous automatic generated reply with your ticket number from our Customer Care team. This is just to inform you that they have received your query.
They will then investigate your problem/issue and email you back as soon as possible. If you do not hear back in a few working days please reply to the mail, making sure that the ticket number is in the subject line.