Greetings Space Pilots,
Many thanks to you all for helping the OP with his question.
As being said you will usually get a reply within 24h. For some very specific problems it can take a lot longer.
For example saying support you are experiencing a bug, that they already know about, and they are already trying to fix, will not make them fix the problem faster.
Most of the times as I have been told, players makes new tickets to reply instead of simply reply to the answer from support. It gets things messy and takes a lot more time to deal with.
So everytime you have a ticket opened at support, please make sure to reply support answers by hitting your 'Reply' button on your email account. This way everything adds up in the same 'thread' and makes it a lot easier for support to follow up.
And of course when you have a new problem different from an other one which was already resolved or not, then make a new tickets.
To make it simple for both you and support, make sure to have 1 ticket per problem you experiencing or inquiring. This way the response time from support tends to be lowered.
But as being said, once sent, just be patient and wait for the answer.
Hope this helps.