just for the record :
loads of things can be solved around the clock.
supporters and mods have close contacts to eachother, so we can inform the right person
almost everytime, no matter what the clock says.
still we have to concider how important that current *issue* is.
really bad to do a wake up call @ 03:00am for example ^^
other things require the presence in the Bigpoint office which is not suited 24/7.
so don't be surprised or dissapointed if some things take longer to fix then others