Hello Community,
For all payment requests please use the Payment Contact Form. You can find this in the top centre of the banking pop up under “support”; or when you select “Payment Problems” on the contact form.
Should you not have access to your account please use the link below:
https://ssl.bigpoint.net/paymentsupp...8C%A9=&lang=en
All payment problems will be dealt with via the dedicated Payment Support Team.
Regards,
Your BigPoint Team