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View Full Version : The connection broken by the alpha gate


.::[ALba]::.
07.01.2009, 22:41
Hi Bigpoint Team
I made my alpha galaxy gate and I lost the conection at the Devolariums and i died because of that. My internet was still working, my teamspeak and my gsc aswell so it was no disconnecting of my connection to the i-net. So i want to have my gat back i spend a lot of uri for nothing thats mad... pls check this...
i have sent a e-mail to the support have gave me not a useful e-mail
this was in the e-mail :
################################################## ##########
### ###
### In order to ensure a trouble-free processing ###
### of your ticket, we ask you in replying ###
### ###
### NOT TO DELETE THE TICKET NUMBER IN THE SUBJECT! ###
### ###
################################################## ##########


Dear Customers,

Your Support-Enquiry with the subject-matter (Cut-Out)

----------------------------------------------------------
>
> Hi Bigpoint Team
> I made my alpha galaxy gate and I lost the conection at the Devolariums and i died because of that. My internet was still working, my teamspeak and my gsc aswell so it was no disconnecting of my connection to the i-net. So i want to have my gat back i spend a lot of uri for nothing thats mad... pls check this...
>
> sincerly yours ALba
>
>
>
----------------------------------------------------------

has been received by us and will be attached with the

Ticket Number 35223718.

Please always use the Reply-Function of your
E-Mail client when making changes or replying.

We ask you also to always leave the Ticket Number in full
in the Subject line.

Please give - if possible - the following data
in order to be able to process your request faster:

- Game Name and Language
- Player-ID and Username

With Telephone enquiries we ask you to
always give the Ticket Number.

Thank you for your understanding and cooperation.

Regards,

Your Bigpoint-Support-Team.

################################################## ##########
### ###
### In order to ensure a trouble-free processing ###
### of your ticket, we ask you in replying ###
### ###
### NOT TO DELETE THE TICKET NUMBER IN THE SUBJECT! ###
### ###
################################################## ##########



User ID: 1901743
Game Server: Map English (UK)
Username: .::{Alba}::.
Language: English / German

Radovan8
09.01.2009, 09:45
::.;372608']Hi Bigpoint Team
I made my alpha galaxy gate and I lost the conection at the Devolariums and i died because of that. My internet was still working, my teamspeak and my gsc aswell so it was no disconnecting of my connection to the i-net. So i want to have my gat back i spend a lot of uri for nothing thats mad... pls check this...
i have sent a e-mail to the support have gave me not a useful e-mail
this was in the e-mail :
################################################## ##########
### ###
### In order to ensure a trouble-free processing ###
### of your ticket, we ask you in replying ###
### ###
### NOT TO DELETE THE TICKET NUMBER IN THE SUBJECT! ###
### ###
################################################## ##########


Dear Customers,

Your Support-Enquiry with the subject-matter (Cut-Out)

----------------------------------------------------------
>
> Hi Bigpoint Team
> I made my alpha galaxy gate and I lost the conection at the Devolariums and i died because of that. My internet was still working, my teamspeak and my gsc aswell so it was no disconnecting of my connection to the i-net. So i want to have my gat back i spend a lot of uri for nothing thats mad... pls check this...
>
> sincerly yours ALba
>
>
>
----------------------------------------------------------

has been received by us and will be attached with the

Ticket Number 35223718.

Please always use the Reply-Function of your
E-Mail client when making changes or replying.

We ask you also to always leave the Ticket Number in full
in the Subject line.

Please give - if possible - the following data
in order to be able to process your request faster:

- Game Name and Language
- Player-ID and Username

With Telephone enquiries we ask you to
always give the Ticket Number.

Thank you for your understanding and cooperation.

Regards,

Your Bigpoint-Support-Team.

################################################## ##########
### ###
### In order to ensure a trouble-free processing ###
### of your ticket, we ask you in replying ###
### ###
### NOT TO DELETE THE TICKET NUMBER IN THE SUBJECT! ###
### ###
################################################## ##########



User ID: 1901743
Game Server: Map English (UK)
Username: .::{Alba}::.
Language: English / German

Hi ALba

Has been set back up and you have another try at it.

Regards Radovan8