Payment Support 164500

[-bprendy13-1]

I opened this ticket b/c I was charged for something that I did not extend.. There is no auto extend so I should not be charged.. The submission form doesn't not allow you to explain the problem just open a ticket..

Here is the reply I got.. I opened another ticket.. But this is a good example of BP not listening to their customers..

Hello,



Thank you very much for your inquiry. Using the information you provided us, we were unable to find any errors with your order. Please check your information again and, if necessary, create a new ticket.


Your ticket has been closed.




Your Bigpoint Payment Team

[dhrahman]

This issue has been resolved, so thread closed.

Note: subscriptions to the Gold and Silver Packs, which you pay separately (i.e. you do not simply spend gold like you do for the mini-packs) in fact do automatically renew.